Shipping

Orders sent via Startrack which is a subsiduary of Australia Post. 
 
All orders require a signature on delivery as proof or delivery.
Orders addressed to P.O box, G.P.O box or Parcel Collect will be shipped by Startrack but may be delivered by Australia Post. Extra time should be allocated for these orders.

Shipping Transit Times (Including Free Shipping)

Shipping time refers to the estimated time that it will take to deliver your order after its ready to ship (Please note this does not include time to process your order). Shipping time does not commence after your order is put through but begins the moment your order has been processed and is ready to dispatch via the freight carrier of choice.
 
All shipping includes FREE insurance from door to door.  Please contact us as soon as you receive your order if it has been damaged in transit.
 
1. Major City & Metro Areas
All orders are generally processed on the same day the order was placed on business days before 1 pm.  Generally, orders are processed and shipped the same day or next Business day.  Orders received 1-5 business days after shipping.  Larger packages please allow an extra 1-2 business days for delivery.
If no one is available at your delivery address to accept your order a second delivery may be scheduled or you will be notified that your order can be collected from the nearest depot location. 

2. Rural Areas
All orders are generally processed on the same day the order was placed on business days before 1 pm.  Generally, orders are processed and shipped the same day or next Business day.  Packages below 5kg are usually received 3-6 business days after shipping.  For larger packages please allow an extra 1-2 business days for delivery.
If no one is available at your delivery address to accept your order a second delivery may be scheduled or you will be notified that your order can be collected from the local depot. 

FedEx Two Day
All orders placed before 1 pm on business days are generally processed on the same day.  Packages are usually received 2 business days after shipping. 
 

 If no one is available at your delivery address to accept your order a second delivery may be scheduled or you will be notified that your order can be collected from your nearest delivery depot.
 Please note the following in regards to all orders ; 
 – These expected delivery dates/times are based on carrier shipping practices, your destination, and the items in your order.
 – Expected delivery dates are estimates. Orders can be delayed due to fraud verification or the time of the order being placed. Items that are not regularly stocked cannot be held to the expected delivery dates.
 – Orders may be delivered in separate shipments.
 – The order cut off times are based on normal Business Hours and exclude weekends and Holidays: Monday – Friday 1 pm
 – When your order ships you will receive an email from us with a link to track your order.  If you receive your tracking number before 6 pm (PST) it may not be updated on the Carrier’s website until that evening.
 

 Due to large amounts of online credit card fraud, all orders are subject to approval by our payment verification department. We will notify you by phone or email should your order be delayed.